Please note that submitting a booking request does not guarantee confirmation of your requested services. Once your request is received, you will receive a follow up email to gather additional details and provide the necessary travel fee. If you choose to proceed following this communication, you will then receive another email containing instructions for the deposit. It is essential to understand that your booking will only be confirmed once the deposit has been successfully paid.
Cancellation Policy
We understand that sometimes plans change, and we want to accommodate our clients as much as possible. However, once a service is booked and confirmed, a deposit is collected to secure the reservation and commit our time and resources to your event.
Please be aware of the following terms regarding cancellations and rescheduling:
1. Deposit Forfeiture: If you choose to cancel your service, please note that the deposit paid at the time of booking will be forfeited. This policy is in place to cover the administrative costs and resource allocation associated with your reservation.
2. Rescheduling: We recognize that unforeseen circumstances may arise. Clients may reschedule their event within 14 days of the original booked date without incurring additional charges. To reschedule, please contact us as soon as possible to discuss available dates and times. A rescheduling fee may be incurred to cover the costs associated with last-minute changes and to honor the time set aside for your original booking.
3. Notification: To ensure we can accommodate your request, we kindly ask that any cancellations or rescheduling requests be communicated to us in writing as early as possible.
We appreciate your understanding and cooperation regarding our cancellation policy. Our goal is to provide the best possible service to all our clients. Thank you for choosing us for your event!